We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene stickers, and in its original packaging, including your adoraswim keep bag. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@adoraswim.com with the reason for your return. Once your email is received we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please be aware that your refund will only be issued once your returned item(s) has been inspected and complies with our refund rules.

We do not cover return postage, it will be up to you, the customer to pay for return costs. We recommend tracking your item to insure it is delivered safely to us.

For any enquires regarding returns please email us at info@adoraswim.com.

Damages and issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on sale items or gift cards.

Please note that while we take every precaution to ensure the durability and longevity of our products. We are unable to accept returns due to loss of embellishment on hardware. We advise customers to handle their swimwear and accessories with care and to contact our customer service team for assistance in case of any concerns regarding diamanté loss or damage.

Our gold bars are meticulously hand-sewn on by our lovely seamstresses, though occasionally they may come loose. Please be aware that returns are not accepted in such cases, but we gladly offer exchanges.

Exchanges

To start an exchange please contact us at info@adoraswim.com with the reason for your exchange and the item you want to exchange it with. Please be aware we only except exchanges for an item that is the same price.

Unfortunately, we cannot offer free post for exchanges. If you could please send your item back to us, we will then cover postage back to you. We recommend tracking your item to insure it is delivered safely to us.

Refunds

Once we receive and inspect your return, we'll promptly notify you about the approval status of your refund. If approved, the refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. Additionally, please note that during bank holidays and international holidays, returns processing may experience delays.