Returns and Exchanges

Need to return or exchange an item? Download and complete our return/exchange form here.

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return or exchange, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene stickers, and in its original packaging, including your Adora Swim keep bag. You will also need your receipt or proof of purchase.

Once we receive and inspect your return, if approved, your refund will be automatically processed to your original payment method. Please allow up to 10 working days from the day your return is received at our facility for the refund to be processed. Please note that during bank holidays and international holidays, returns processing may experience delays.

Refund / Exchange Instructions

1. Download and complete the return/exchange form.

If you are unable to download or print the form, you may include a piece of paper with the relevant details instead. Please clearly state your name, order number, email address, and whether you would like a refund or exchange. If requesting an exchange, please also include the style, colour, and size of the item you would like instead so we clearly know what to send as a replacement.

2. Include the completed form inside your parcel.

3. Send your return to the address below.

For a smooth process, we strongly recommend sending your item with tracked shipping to ensure it arrives safely.

If you are requesting an exchange, please email info@adoraswim.com before sending your item back so we can confirm stock availability for the style and colour you would like.

Once we receive and inspect your return, your refund or exchange will be processed promptly.

Refund / Exchange Address

ADORA SWIM LTD 

Self Storage Concierge

39–44 Adams Row
London
W1K 2LB
United Kingdom

Return Shipping

Return postage costs are the responsibility of the customer. We strongly recommend sending your return with tracking, as we cannot be responsible for items lost in transit.

If you reject your parcel due to customs charges and it is returned to us, the courier will charge us for the return shipment. This cost will be deducted from your refund. The same applies if a delivery attempt is made and the parcel is not collected.

When we receive your return, please allow up to 10 working days for us to process and confirm your refund.

For any enquiries regarding returns, please email info@adoraswim.com.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Unfortunately, we cannot accept returns on sale items or gift cards.

While we take every precaution to ensure the durability and longevity of our products, we are unable to accept returns due to loss of embellishment on hardware. We advise customers to handle swimwear and accessories with care and to contact our customer service team if they have any concerns regarding diamanté loss or damage.

Our gold bars are meticulously hand sewn by our seamstresses, though occasionally they may come loose. Returns cannot be accepted in these cases, but we are happy to offer exchanges.

Exchanges

To start an exchange, please contact info@adoraswim.com with the reason for your exchange and the item you would like to exchange it for. Exchanges can only be made for items of the same price.

Customers are responsible for sending the original item back to us. Once we receive it, we will cover the shipping cost to send the exchanged item back to you.

Refunds

At Adora Swim, we prioritise customer satisfaction and strive to ensure a seamless shopping experience. Refunds will only be issued once returned items are received and inspected by our team and confirmed to be in their original condition.

This policy also includes instances where delivery attempts have been made but were unsuccessful due to the recipient's unavailability. If you miss a delivery attempt, please contact the courier to arrange redelivery or collection.