Returns and Exchanges
We have a 28-day return policy, which means you have 28 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene stickers, and in its original packaging, including your adoraswim keep bag. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at firstname.lastname@example.org with the reason for your return. Once your email is
received we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please be aware that your refund will only be issued once your returned item(s) has been inspected and complies with our refund rules.
We do not cover return postage, it will be up to you, the customer to pay for return costs. We recommend tracking your item to insure it is delivered safely to us.
For any enquires regarding returns please email us at email@example.com.
Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
To start an exchange please contact us at firstname.lastname@example.org with the reason for your exchange and the item you want to exchange it with. Please be aware we only except exchanges for an item that is the same price.
Unfortunately we can not offer free post for exchanges. If you could please send your item back to us we will then cover postage back to you. We recommend tracking your item to insure it is delivered safely to us.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.