Returns and Exchanges

We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, hygiene stickers, and in its original packaging, including your Adora Swim keep bag. You’ll also need the receipt or proof of purchase.

If you're looking to refund or exchange an item, please follow the instructions below:

Refund/Exchange Instructions:

Enclosed within your parcel, you should find a return/exchange sheet. If you have it, kindly complete the form and return it to the address provided further down on this page. Should you encounter any difficulties, don't hesitate to contact us for assistance.

For a seamless process, we strongly recommend sending your item with tracking to ensure its safe and timely arrival.

If the form is unavailable, please include a piece of paper with the following details:

Refund:

Name:

Order Number:

Address:

Exchange (please email us prior to sending your item back so we can check stock and make sure we can exchange it with the item you want):

Name:

Order Number:

Address:

Item(s) being returned:

Item(s) you wish to exchange with:

Please remember to specify on the sheet whether you'd prefer a refund or an exchange.
If opting for an exchange, kindly email us and provide details on the style and colour, and we'll promptly check the stock for you. Upon receipt and inspection of the items, your refund or exchange will be processed efficiently.

Return/Exchange Address:

Adora Swim
C/O Airbox Fulfilment

Unit 5 Communication Park

Steyning Way

Green Lane

Hounslow

TW4 6DL

We do not cover return postage; it will be up to you, the customer, to pay for return costs. We recommend tracking your item to ensure it is delivered safely to us.

If you reject your item due to customs and it is sent back to us, we will be charged by the delivery company for this, and this amount will be deducted from your refund. If your item is due for collection and you do not collect your item, the same thing will happen; we will have to cover the return cost, and this will be deducted from your refund.

When we receive your return, please allow 7 days for us to process and confirm your refund.

For any enquires regarding returns please email us at info@adoraswim.com.

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Please note that while we take every precaution to ensure the durability and longevity of our products. We are unable to accept returns due to loss of embellishment on hardware. We advise customers to handle their swimwear and accessories with care and to contact our customer service team for assistance in case of any concerns regarding diamanté loss or damage.

Our gold bars are meticulously hand-sewn on by our lovely seamstresses, though occasionally they may come loose. Please be aware that returns are not accepted in such cases, but we gladly offer exchanges.

Exchanges
To start an exchange please contact us at info@adoraswim.com with the reason for your exchange and the item you want to exchange it with. Please be aware we only except exchanges for an item that is the same price.

Unfortunately, we cannot offer free post for exchanges. If you could please send your item back to us, we will then cover postage back to you. We recommend tracking your item to insure it is delivered safely to us.

Refunds

At Adora Swim, we prioritise customer satisfaction and strive to ensure a seamless shopping experience. Please note that we do not issue refunds unless the returned items are received by us in their original condition. This policy includes instances where delivery attempts have been made but were unsuccessful due to the recipient's unavailability. If you miss a delivery attempt, please follow up with the carrier to arrange for redelivery or pickup.

Once we receive and inspect your return, if approved, the refund will be automatically processed to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund. Please allow us up to 7 working days to process your refund from the day we received it at our facility. Additionally, please note that during bank holidays and international holidays, returns processing may experience delays.